Refund & Cancellation Policy

Last updated: 19 Jul 2026 (v1)

Draft notice: this document has not yet been reviewed by a lawyer. It reflects how the platform actually works today and is provided as a starting point for legal review before being relied upon.

DRAFT — this Refund & Cancellation Policy has not yet been reviewed by a lawyer. It describes how UABS actually handles cancellations and refunds today, based on the current system, and is provided as a starting point for legal review before publication.

Appointments may be self-cancelled by the patient only within a short window after payment succeeds (shown at the time of booking) — once that window closes, the appointment cannot be self-cancelled by the patient. If the doctor or the hospital cancels the appointment, there is no such time restriction.

When a cancellation is eligible for a refund, the consultation fee is refunded in full. The platform (booking/facilitation) fee and any GST charged on it are non-refundable and no credit note is issued for that portion.

Multi-visit packages purchased through the app are tied to your account and the specific doctor, are non-transferable, and follow the same cancellation/refund rules as individual appointments.

Refunds are processed back to the original payment method via our payment gateway. Actual credit timelines depend on your bank/card issuer and the gateway's own processing time, typically a few business days.

This policy may be updated from time to time; material changes will be reflected here with an updated revision date.